|DO YOU ACCEPTS RETURN & EXCHANGE?|
At Heyitsfriday, we accept returns for the following reasons :
1. An incorrect item
2. A defective item
Please note that we do not accept returns if the size doesn't fit you as measurements are clearly stated on the website.
Items on limited time promotions or purchased within the Sale section are not returnable.
|HOW DO I RETURN MY ITEMS?|
Customers must contact us within 5-7 working days upon receiving their parcel and all returns should be done within an additional 10 working days from the above date.
All items must be unworn, unwashed and in brand new condition (without any stains, fragrances, scents including detergent and perfume) or any form of disarray that warrants the item unsuitable for resale.
We reserve the rights to reject any refunds if the return item doesn't meet above conditions.
|WHAT RETURN OPTIONS ARE AVAILABLE?|
We offers 2 options to return your purchase:
- Heyitsfriday studio - All meet up are strictly on appointment basis only.
- Self shipment - All the return parcel postage fee will be bear by Heyitsfriday (included return postage) , and customer take the full responsibility till the parcel reaches us.
|HOW LONG WILL IT TAKES TO RECEIVE MY REFUND?|
We will process the refund upon receiving your return items, expect to receive the refund after the lapse of approximately 2-4 business days from the date you returned your items.